Our values

The Intellihub way

At Intellihub safety and reliability is at the forefront of our operations. We are serious, alert, careful and thorough about safety and quality. Our goal is to deliver outstanding customer service to our customers and the homes and businesses they supply.

We’re independent and that means we have a single focus on providing the best metering and data intelligence service to our customers. You’re assured of a trusted, confidential partnership with us.

We also encourage our people to be innovative in their thinking – to explore what is possible. We aim to bring a different, better experience from our advanced metering and data services.

Our Values

Look after
each other

Do the
right thing

Be bold,
be brave

we own it


We take a safety-first approach to our operations across Australia and New Zealand. Our compliance track record is market-leading, driven by our resourcing, systems, and governance.

We are never complacent and so we engage all our customers in a continuous improvement program to ensure that our standards are upheld.

Safety is central to our values and beliefs system, and our safety policies and practices ensure that:

  • Meters are installed, operated and maintained safely and reliably
  • Meter installers carrying out work are appropriately qualified, trained and competent to attend a work site; and
  • The safety of employees, contractors, service providers, customers, members of the public and the installation is maintained.