FAQ’s

Q.What is a smart meter?

A smart meter (also known as an advanced meter or ‘type 4’ meter) is a device that digitally measures your energy use. A smart meter measures when and how much electricity is used at your premises. It sends this information back to your energy retailer remotely, without your meter needing to be manually read by a meter reader. Smart meters can also do other things remotely, like allow the electricity supply to be remotely switched on and off without the need for a field technician, measure the power quality at your premises and notify your electricity distributor when the power goes out.

What are the benefits of a smart meter?

A smart meter can help you take control of your electricity bill by providing information about when and how much electricity you use. A smart meter can:

  • give you access to a wider range of services, including battery storage
  • give you detailed information about your energy use on a regular basis. This information can help you understand and adjust your usage or find the best deal for you.
  • help electricity retailers offer you better and more innovative products and services, like energy management apps and online access to information about you use electricity
  • allow electricity distributors to detect outages more quickly and monitor the quality of your electricity supply. This will help to minimise the number and length of electricity supply outages.

Q. How do I get a smart meter?

Your retailer can provide you with a smart meter. You will also get a smart meter if your current meter is faulty or at the end of its life and needs replacing.

Q. How to Read a Smart Meter

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Q. Are Smart Meters Safe?

Australian Smart Meters meet strict safety standards. You can find out more at the Australian Energy Regulator’s website or take a look at Australian Radiation Protection and Nuclear Safety Agency.

Q. Is my smart meter data private?

Yes. Your energy data and personal information are protected under the National Electricity Law and the Privacy Act 1988.

Q. What do I do if I have a problem with my meter?

From 1 December 2017, your retailer is responsible for the meter at your property. If you think there is a problem or fault with your meter, you should contact your electricity retailer for assistance.