Field Services

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Here at Intellihub we pride ourselves in delivering great customer experiences, with an array of Field Service offerings

Field Services
We support the installation and ongoing maintenance of our metering equipment, enabling your customers to enjoy seamless energy services.  Our technicians and contractors are trusted, friendly and flexible, specialising in resolving consumer issues to give you and your customers peace of mind.

We welcome opportunities to deploy new AMI meters.  We provide a quick, efficient new meter connection service, making it as easy as possible for you to get metering!

From new connection installations, to metering equipment variations and remote reconnection of power supply, we are your one stop MEP shop, providing excellent customer service.

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Site Investigations

Field Services
We provide timely onsite resolution of meter issues via a thorough investigation process, including evidence reporting and imagery diagnostics.  From consumption fluctuations to fault queries, our accredited technicians take pride in first-time job resolution and prevention strategies to put your consumer concerns at ease.

Site investigations with a revenue assurance focus ensure the physical confirmation and reporting of the issue, whilst addressing potential health and safety concerns and stemming future revenue losses.  Our site investigation services include:

  • Revenue assurance queries
  • Cross-metering
  • Meter faults including stopped meters, no-power and no-hot-water issues
  • Consumption queries including in-situ accuracy testing
  • Identification of photovoltaic loads

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Meter Variations

Field Services
We provide meters for a range of energy management contexts including metering for photovoltaics and battery storage solutions catering to single phase, three phase and CAT2 sites.

Intellihub assists the vast growth of property construction and development in New Zealand by providing smart meter equipment variations including meter shifts, subdivisions and consolidations.  We utilise our extensive experience, training and technology advances to ensure your customers’ expectations are met at the first point of contact.

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Reconnections and Disconnections

Field Services
Control electricity consumption and manage customer changes effectively, by remotely reconnecting and disconnecting supply to the AMI meter.  Remote reconnection services are a quick, cost-effective way of managing consumer accounts. This service is particularly useful for consumer prepayment services where a positive balance is required for reconnection. 

In situations where remote reconnections or disconnections are not feasible, these will be physically completed onsite by our dedicated field service technicians. Onsite disconnections come with the added peace of mind that any medically dependent or vulnerable consumers will be physically verified, prior to power being disconnected.

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New Meter Connections

Field Services
We pride ourselves on our ability to plan and execute small to large scale deployments, catering to the increased demand for new builds. We install fully certified smart metering for all new electricity connections, with a number of options to suit your needs.

Intellihub offers a variety of AMI communication networks including RF mesh and GPRS, enabling the deployment of meters in areas where GPRS coverage is limited.  Communication options mean we can maximise our smart meter capabilities, reducing your costs for services such as manual meter reading.

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Onsite Accuracy Testing and Recertification

Field Services
Intellihub understands that accuracy is paramount, and our ISO accreditation helps demonstrate the emphasis we place on our quality standards. Our highly-skilled technicians and contractors install, test, and rectify our asset installations.  We appreciate that energy retailers are often saturated in queries relating to consumption; we help alleviate your customer’s concerns by providing in-situ accuracy testing whenever requested.

Key services we provide are as follows:

  • Site Investigations
  • Meter Installations
  • Remote electricity reconnections and disconnections
  • Onsite electricity reconnections and disconnections

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