Solutions

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Residential smart metering

Smart Meters

We deliver a range of smart meter services to retail customers, including single-phase, three-phase, whole current and CT connections.

Our accredited team are experts at installing a full range of metering equipment at residential sites. Because we track every single step of each service we provide, you can be confident your metering equipment and installations will always be fit-for-service and compliant with regulatory standards.

Load Control

Load control is an integral part of any distribution network. Our options include dynamic smart load control devices that enable retailer and consumer access to pricing options based on tariffs for various control periods of load. 

Field Services

We provide timely onsite resolution of meter issues via a thorough investigation process, including evidence reporting and imagery diagnostics.  From consumption fluctuations to fault queries, our accredited technicians take pride in first-time job resolution and prevention strategies to put your consumer concerns at ease.  We understand that accuracy is paramount, and our accreditations demonstrate the emphasis we place on quality standards. Our site investigation services include:

  • Revenue assurance queries
  • Cross-metering diagnosis
  • Meter faults including stopped meters, no-power and no-hot-water issues
  • Consumption queries including in-situ accuracy testing
  • Identification of photovoltaic loads
  • New connections
  • Upgrades and downgrades
  • Onsite accuracy testing and recertification

Reconnections and Disconnections

Remotely reconnect and disconnect supply to smart meters as a quick, cost-effective way of managing consumer accounts. This service is particularly useful for consumer prepayment services where a positive balance is required for reconnection.

Smart Meter Deployments

We pride ourselves on our ability to plan and execute small to large scale deployments. We install fully certified smart metering for all electricity connections, with a number of options to suit your needs.

intelliHUB smart communication networks include GPRS and RF mesh, enabling the deployment of meters in areas where GPRS coverage is limited.  Communication options mean we can maximise our smart meter capabilities, reducing your costs for services such as manual meter reading.

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C&I metering

Our accredited team are experts at installing a full range of metering equipment at small business to large industrial sites. We track every single step of each service we provide, so you can be confident your metering equipment and installations will be fit-for-service and compliant with regulatory standards.

Current Transformers

Current transformers (CTs) are used to scale current values from large to small, for industrial customers. They enable the measurement of energy consumption via smart meters, by rendering the current in a suitable standardisation for the meter. Current transformers are calibrated and certified by our ISO accredited Test House, or our expert contractors, giving you assurance on their accuracy.

Voltage Transformers

Voltage transformers (VTs) are used to transform higher voltages to lower voltages in large industrial installations. They enable the measurement of energy consumption via smart meters, by rendering voltages to suitable levels for metrology. Voltage transformers are calibrated and certified by our expert contractors, giving you assurance on their accuracy.

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Embedded metering

Whether you’re in Australia or New Zealand, intelliHUB enables you to manage embedded/customer networks effectively. We offer versatile, cost-effective monitoring options, providing visibility of key infrastructure and valuable downstream metering data insights. Our solutions include disaggregated metering at residential, business, commercial or industrial sites

Check Meters

Check meters are a versatile, cost-effective monitoring option, providing visibility of key infrastructure and valuable information on performance and usage. Manage multi-tenanted spaces effectively and control granular connection points with the assurance of accurate data through our check meter service.

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Solar metering

intelliHUB provides comprehensive solar solutions to meet Australian and New Zealand regulations, with import/export smart metering from residential to large industrial sites. We also measure downstream loads such as inverters and panels, and we offer disaggregated solutions to further engage your consumers.

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Data Insight

Health & Safety Alerts

Health & Safety alerts identify unknown photovoltaic loads and voltage levels that are outside of safety thresholds. Swift identification of these provides significant benefits to everyone involved.  

Our smart meters continuously monitor voltages and safety alerts. Alert data is fully encrypted and delivered to you via the cloud.

Revenue Assurance Alerts

Identify sites with potential asset faults, failures and unexpected meter events with revenue assurance alerts. Next-day notifications give you the power to take swift action and engage with our Field Services team to investigate and resolve any irregularities on-site.

Outage & Restore Alerts and Status Ping

Smart meters generate near real-time alerts whenever power is lost or restored. These alerts are transmitted over a communication network and processed by intelliHUB before being sent to you securely via the Cloud. Outage and restore alerts enable you to:

  • Gain visibility of small and large-scale outage events on low-voltage networks
  • Determine faults in near real-time, 24 x 7 basis and rapidly respond to consumer queries
  • Empower network operations and customer service staff to perform instant household power status checks, via an on-demand Status Ping service

Voltage Alerts & Voltage Ping

Smart meters continuously monitor voltages for sags and swells. IntelliHUB sends you alerts when voltage levels are outside the regulated thresholds, helping you to review power quality and respond effectively to customer queries.  Voltage alerts enable you to:

  • Gain visibility of voltage trends over time, assisting with root cause identification
  • Achieve regulatory compliance with voltage thresholds
  • Instantly verify voltage issues remotely with our on-demand Voltage Ping service

Our data delivery is easily scalable to handle all your voltage alerts. Data is fully encrypted and automated via the cloud, making it easy, speedy and secure.