Residential smart metering
We deliver a range of smart meter services to retail customers, including single-phase, three-phase, whole current and CT connections.
Our accredited team are experts at installing a full range of metering equipment at residential sites. Because we track every single step of each service we provide, you can be confident your metering equipment and installations will always be fit-for-service and compliant with regulatory standards.
Load control is an integral part of any distribution network. Our options include dynamic smart load control devices that enable retailer and consumer access to pricing options based on tariffs for various control periods of load.
We provide timely onsite resolution of meter issues via a thorough investigation process, including evidence reporting and imagery diagnostics. From consumption fluctuations to fault queries, our accredited technicians take pride in first-time job resolution and prevention strategies to put your consumer concerns at ease. We understand that accuracy is paramount, and our accreditations demonstrate the emphasis we place on quality standards. Our site investigation services include:
- Revenue assurance queries
- Cross-metering diagnosis
- Meter faults including stopped meters, no-power and no-hot-water issues
- Consumption queries including in-situ accuracy testing
- Identification of photovoltaic loads
- New connections
- Upgrades and downgrades
- Onsite accuracy testing and recertification
Reconnections and Disconnections
Remotely reconnect and disconnect supply to smart meters as a quick, cost-effective way of managing consumer accounts. This service is particularly useful for consumer prepayment services where a positive balance is required for reconnection.
Smart Meter Deployments
We pride ourselves on our ability to plan and execute small to large scale deployments. We install fully certified smart metering for all electricity connections, with a number of options to suit your needs.
Intellihub smart communication networks include GPRS and RF mesh, enabling the deployment of meters in areas where GPRS coverage is limited. Communication options mean we can maximise our smart meter capabilities, reducing your costs for services such as manual meter reading.