AU Customers
Overview
Just as technology evolved and saw us move from analogue TVs to digital TVs, and from landlines to smartphones, we’re now phasing out old electricity meters and introducing smart meters as part of a national rollout.
This initiative is scheduled for completion by 30 November 2030 and is being supported by all electricity companies.
Smart meters record your electricity use throughout the day and send readings to your electricity company, eliminating the need for more manual meter reads. The benefits of switching to a smart meter include:
- Helping users better understand their electricity use through the apps and online portals offered by many electricity companies (these can show when you use the most electricity, which can help find ways to save on bills).
- More choice in electricity plans, such as time-of-use plans, which can offer cheaper rates for people for using electricity at off-peak times.
- A more efficient, effective energy system with fewer costly new poles and wires, bringing down costs to all consumers in the future.
- Supporting the installation of technology such as solar panels and batteries.
- Having any underlying issues with your service identified and fixed by a qualified technician.
What’s involved
- Before installation: Your electricity company will reach out to you directly, informing you of the planned, informing you of the planned installation date, to be completed by a qualified technician.
- On the day: If your meter box is easy and safe for the installer to access, you don’t need to be home during the installation. If you are home, you can ask to check the installer’s photo ID. Electricity will be turned off for approximately 30 minutes during installation. You can refer to the outage notification from your local network service provider for more information.
- After installation: Your smart meter is now up and running! If you have any further questions, you can contact your electricity retailer.
Who’s involved
Electricity Companies: Your electricity company, also referred to as an energy retailer, is the business you buy electricity from. You can find the name and contact details of your electricity company on your electricity bill.
Metering Coordinators: A metering coordinator is responsible for the installation and ongoing maintenance of your electricity meter. They complete this work on behalf of your electricity company/energy retailer. This is where Intellihub fits in.
Intellihub: As a metering coordinator, your electricity company/energy retailer may organise for Intellihub to complete the installation of your new smart meter. We manage more than 3 million meters across Australia and New Zealand and are installing approximately 40,000 meters per month.
Local Network Service Provider: The company responsible for owning and operating the electricity grid within your area.
Help for households and homeowners
Please note
Intellihub specialises in supplying metering equipment to energy providers, focusing on technology and infrastructure solutions. For any assistance with your meter, please contact your energy provider directly. How to find out who your energy provider is.
2G/3G Meter replacement (NZ)
The technician will carry official identification with them when performing metering services for Intellihub.
Your Energy Retailer is your first point of contact with any queries regarding your meter replacement.
If your meter is unable to be replaced, the technician will let you know before they leave if you are at home or leave a calling card advising you of the reason.
Your Energy Retailer will contact you to discuss this in more detail.
There is no cost to you for the meter to be replaced.
No, the meter is owned by Intellihub and we will only be working on the metering installation.
No, as long as we can access your meter, the replacement will occur. If your meter is located inside your property, please contact us on the phone number provided by your Energy Retailer to make an appointment.
If you are not at the property, a calling card will be left in your mailbox advising you if the upgrade was successful or to let you know the reason why we could not complete the installation.
In most cases the meter replacement will take about one hour, and you will be without electricity for about 30 minutes. If this is going to cause any inconvenience to you, please contact us on the phone number provided by your Energy Retailer to make an appointment.
The meter replacement will be carried out by one of our licensed metering technicians. During the upgrade, the electricity to your property will be turned off. The technician will remove the current meter and replace it with a new one. Prior to leaving your property, the technician will reconnect your power, test and certify the installation, and ensure the meter is operating correctly.
You will receive a notification from your Energy Retailer by post or email advising when we will visit your property to perform this work.
Your meter is required to be upgraded so you can continue to receive your meter consumption details from your Energy Retailer.