Smart water metering

Reliable usage data to support billing, operations and planning.

Overview

Intellihub and smart water metering

  • Fast operational response

    and better long-term planning

  • 30%

    of deployed meters identified at least one leak of 5 L/hr or more

  • 390 L/hr

    leaks detected at residential properties during trials

What is smart water metering?

Digital meters, connectivity and data services for water networks

Smart water metering is a managed service that replaces manual water meter reading with digital metering, communications and data services. Intellihub installs and manages smart water meters, collects usage data and delivers it to utilities and councils for billing, operations and customer engagement.

The service includes device selection, field deployment, communications and data management, integrating with existing systems to provide near real‑time visibility of water use and network performance.

Supporting planning, maintenance and demand management

Manual meter reading limits visibility, delays billing and increases operational costs. It makes it harder to detect leaks, manage demand and plan infrastructure investment. As water networks face population growth and rising costs, access to timely and reliable data becomes more important.

Smart water metering supports more accurate billing, earlier issue detection and informed planning. It also helps utilities respond to regulatory focus on efficiency, non‑revenue water and customer engagement without increasing field workload.

How it works

Intellihub smart water metering delivers

  • Device supply and installation

    Intellihub sources and deploys digital water meters and supporting devices based on location and network requirements. The approach is product-agnostic, supporting multiple meter vendors and technologies to ensure fit-for-purpose performance.

  • Communications and connectivity

    Our solution replaces traditional water meters with smart, connected devices that automatically capture, transmit and analyse consumption data in near real time. Meters are equipped with two‑way communications to enable regular interval readings, remote configuration and firmware updates without the need for site visits, helping utilities maintain service performance at scale.

  • Data collection and management

    Usage data is collected at regular intervals and delivered through secure cloud-based systems. Data is validated, formatted and made available for billing, analytics and operational systems. This enhanced data enables better customer service, forecasting and network insights.

  • Insights and operational support

    Utilities receive alerts and insights covering leak detection, abnormal usage and network performance indicators. Intellihub manages ongoing service operations including field support, device management and continuous data delivery, supporting faster action on non-revenue water, maintenance and customer issues.

Who this is for

Who Intellihub helps

Utilities

Improve network visibility and reduce water loss

Water utilities operate complex, ageing networks with limited visibility between manual reads. This makes it difficult to detect leakage, manage demand and target infrastructure investment. Smart water metering delivers near real-time water data, giving operators a clearer view of consumption and network performance. Utilities use this data to identify leaks and non‑revenue water, prioritise maintenance and support regulatory reporting, reducing field effort and giving internal teams clearer, data driven insights

This is for you if:

You’re a water retailer wanting improved visibility of water use, reduced non-revenue water and greater confidence in water resilience planning.

Water providers
Utilities

Certifications

Smart Drop certification

The Intellihub smart water metering service is officially Smart DropTM Certified by The Water Conservancy.

The certification recognises the role that digital water metering plays in helping utilities, councils and other providers identify service issues quickly and accurately, while supporting planning, decision-making and efforts to reduce network maintenance costs and improve customer outcomes.

Learn more

Technical capabilities

Designed to maintain service and reduce data gaps

Devices, data and secure connectivity.

Meter and device support

Supports water meters and loggers from vendors including Sagemcom, Genus and Landis+Gyr, with meter-agnostic integration across residential, commercial and embedded environments.

Connectivity and interval data

Supports LTE-M, NB-IoT and Wi-SUN communications, with two-way connectivity for interval reads, remote configuration, and firmware updates. Data is captured in 30-minute intervals, with delivery frequency set to customer requirements.

Platforms, security and data control

Includes head-end systems, device management, and meter data management. Reference material notes align to customer-owned data, Australian data storage, and integration into billing, analytics, and operational systems.

Gain real-time visibility of your water network

Whether you’re upgrading infrastructure or managing ongoing operations, smart water metering from Intellihub replaces manual reads, delivering near real-time data, accurate billing and early leak detection. This helps you reduce costs, improve performance and plan with confidence without increasing field effort.

Talk to our team

Not a business enquiry? If you have a question about your electricity meter or bill, visit our help centre or contact your energy retailer directly.

Related capabilities

Services that work alongside smart water metering