Help centre

Find answers to your questions about smart meters, installations, and energy metering. Select your audience below to get the most relevant support for your situation.

How can we help?

There are several organisations involved in getting electricity to your home. Understanding who does what can help you get to the right person faster.

AU households and homeowners

Had a smart meter installed or replaced at your property? Have questions about your meter, an upcoming installation, or changes to your bill? Find information and next steps here.

NZ households and homeowners

Looking for information about your electricity meter in New Zealand? Whether it's a new installation, a 2G/3G meter replacement, or general questions, we can help direct you to the right place.

How it works

How the electricity metering system works

There are several organisations involved in getting electricity to your home. Understanding who does what can help you get to the right person faster.

Your energy retailer

The company you buy electricity from and pay your bill to. They manage your account, tariffs, and plans. Find their name on your bill.

Intellihub

We are the metering coordinator. Your retailer organises for us to install, maintain, and read your smart meter on their behalf.

Your network provider

They own and maintain the poles and wires that deliver electricity to your property. They manage power outages and network faults.

You

As the property owner or tenant, you're responsible for safe access to the meter box and ensuring the area around it is clear.