Partner channel metering

Installer-led metering, managed end to end.

Overview

Intellihub and partner channel metering

  • Reduce delays

    on site

  • End-to-end

    metering support

  • Compliant metering

    made easy

What is partner channel metering?

A clearer path to compliant metering

Intellihub’s partner channel metering team helps energy retailers coordinate the installation and connection of smart meters. We give accredited service providers (ASPs), electricians and builders a single point of contact to manage metering connections, backed by field and technical expertise. You handle new connections and meter exchanges for single and multi-site projects, with end-to-end support throughout.

From regulatory applications to service orders and installation, the partner channel metering team manages the complexity so metering jobs move forward without unnecessary delays.

Direct installation with fewer errors and less rework

For ASPs, electricians and builders, metering is rarely just a meter installation. It involves retailer processes, customer consent, installer accreditation, scheduling and compliant close-out. When these steps are handled manually, projects slow down and rework increases. This matters more now as smart meter deployment accelerates across the National Electricity Market (NEM) wider industry reform focuses on installation, defects, data and power quality.

How it works

Intellihub partner channel metering delivers

  • Onboarding and accreditation

    We help ASPs, electricians and builders get ready to work with Intellihub through an efficient onboarding process that includes field and remote training. Our experienced team provides ongoing support and guides partners on how metering work is raised and completed within our operating model.

  • Application and retailer coordination

    We raise metering requests to retailers on behalf of builders, electricians and ASPs. We monitor progress, follow up on service order status and help reduce delays caused by missing information, retailer process variations or incomplete submissions.

  • Work order allocation and scheduling

    Once a retailer creates the service order, we help ensure the work order is allocated to the right ASP or Registered Electrical Contractor (REC) and oversee customer notifications. For alteration work, we coordinate customer consent for the proposed date before the job is dispatched to the technician.

  • Field completion and support

    Installers are supported from the start through to job completion with field tools and SME technical support, including guidance on the latest regulatory changes. We also help customers understand job status, close-out requirements, and what needs to be submitted after installation, so work can be completed correctly.

Who this is for

Who Intellihub helps

Utilities

Reduce cost and complexity across installs

For energy retailers and metering providers, our partner channel metering service can improve efficiencies and reduce complaints, making for better customer and contractor experience. Rather than coordinating every appointment through a separate field visit, utilities can work through ASPs and RECs already engaged on the job.

Intellihub manages the retailer workflow, service order progression, installer dispatch and compliance support. Our partners complete primary work such as switchboard upgrades and fuse replacements, helping enable new smart meter connections.

This is for you if:

You’re an energy retailer wanting to improve installation efficiencies, reduce coordination efforts and be supported with a controlled delivery model for new connections and alterations.

Energy retailers
Utilities

Technical capabilities

Hardware, workflows and compliance for field-ready metering

Tools, systems and accredited delivery.

Multi-vendor meter support

Intellihub’s smart metering platform supports EDMI meter installation, with compliance processes in place to ensure efficient, scalable delivery while maintaining high-quality installation outcomes.

Connected workflow tools

Meter request forms, service order tracking, field applications and ASP Assist connect application, dispatch, installation and closeout. Compliance processes for technician onboarding and field governance are managed through Safety Culture.

Talk to our partner channel metering team

Whether you are onboarding new technicians, raising meter requests or coordinating site works, Intellihub helps ASPs, electricians and builders keep metering jobs moving.

Talk to our team

Not a business enquiry? If you have a question about your electricity meter or bill, visit our help centre or contact your energy retailer directly.

Get in touch

Work with the partner channel metering team

If you’re an ASP, builder or electrical contractor looking to work with Intellihub on metering projects, complete the enquiry form below. Our team will help you get started on the right path for metering work.

We support accredited partners with the coordination, processes and operational guidance needed to help metering jobs progress smoothly.

Contact Us - Partner Channel Metering

Related capabilities

Services that work alongside partner channel metering