Smart electricity metering

End-to-end smart electricity metering and data management services.

Overview

Intellihub and smart electricity metering

  • 3.4 million

    smart electricity meters under management

  • 40,000+

    smart electricity meters installed monthly

  • 99.5%

    data delivery performance

  • 50+

    contracts with major energy retailers across ANZ

What is smart electricity metering?

Digital metering built for accurate data, remote services and control

Intellihub provides end‑to‑end smart electricity metering services for energy retailers across Australia and New Zealand. This includes meter supply, installation, data collection, communications and asset management. Smart meters capture interval energy data, support remote services and integrate with market systems to automate metering operations and improve reporting accuracy.

Our service model brings together Metering Coordinator, Meter Provider and Meter Data Provider roles in a single managed service, supported by a fully digital platform that connects field operations, customer engagement and data delivery.

Managing energy complexity with better data and efficiency

Energy retailers are operating in a more complex environment. Customer expectations are rising and distributed energy resources including solar, batteries and electric vehicles are adding to that complexity.

Intellihub’s smart electricity metering service helps retailers manage customer requirements, support new energy services and meet market obligations with confidence.

How it works

Intellihub smart electricity metering delivers

  • Meter deployment and installation

    We manage the full lifecycle of meter deployment and installation, including meter exchanges, new connections, and upgrades for retailers. Our end-to-end service covers installation scheduling, customer coordination, and field execution, ensuring safe and compliant delivery.

  • Integrated roles and compliance

    In Australia, we operate as an accredited Metering Coordinator, Meter Provider and Meter Data Provider in the National Electricity Market (NEM), ensuring consistent compliance with industry procedures. In New Zealand, operations align to metering obligations, audits and information exchange required under the Electricity Industry Participation (EIP).

  • Data capture, validation and delivery

    Smart meters collect interval and near real‑time data, which is automatically validated and delivered to energy retailers through digital systems. Data is available through secure APIs and market systems, supporting billing, settlements and customer insights with high reliability.

  • Digital platform and customer experience

    Our connected platforms integrate the full metering lifecycle, from service request to post‑installation. It supports automated notifications, planned interruption notices and technician tracking. Customers can follow installation progress in real time, while energy retailers have visibility over the process.

Who this is for

Who Intellihub helps

Utilities

Better data and operational control for energy retailers

Energy retailers need accurate data and reliable operations to manage growing system complexity and market requirements. Smart electricity meteringautomates data delivery, improving billing accuracy, customer service and the opportunity to build new products and offers.

Edge‑enabled meters can also directly manage customer energy resources and support demand response programs, giving retailers greater control of load and exposure to market signals while maintaining compliance with NEM obligations.

This is for you if:

You’re an energy retailer wanting accurate metering, better customer insights and the capability to build new energy products and services.

Energy retailers
Utilities

Technical capabilities

Managed smart metering for modern energy operations

Integrated systems, devices and data delivery.

Advanced metering hardware

Supports modern smart meters with multi‑communications capability and remote switching. Devices enable remote energisation and de‑energisation and support demand response and load control functions.

Industry system integration

Full integration with industry systems and NEM platforms. Supports automated service requests, customer notifications and compliant data delivery.

API and digital platforms

Cloud‑based platform with end‑to‑end digital workflow and API connectivity into retailer systems. Enables real‑time job tracking, data access and integration with customer and billing platforms.

Simplify your smart electricity metering operations

Whether you are looking to improve data quality or support new energy services, our team can help with end-to-end smart metering delivery, integration and ongoing operations.

Talk to our team

Not a business enquiry? If you have a question about your electricity meter or bill, visit our help centre or contact your energy retailer directly.

Related capabilities

Services that work alongside smart electricity metering