Energy retailers

Simpler metering, better data and more control over flexible load.

Your challenges

Simpler control across complex loads

Energy retailers need metering and control systems that keep daily operations reliable while supporting new services. Intellihub helps with smart electricity metering, partner channel installations, hot water control, VPP enablement and Evergen energy management. We supply and manage meters, coordinate field delivery, provide validated data, support remote services and help enrol and control flexible assets. This gives retailers a practical operating layer across connections, billing, compliance, customer service and demand flexibility.

Run smarter metering with less effort

With Intellihub, retailers can reduce manual work, improve data quality and manage more complex customer assets with greater confidence. Accurate interval data, compliant installation workflows and controllable load make billing, service requests, demand response and product design easier to operate. This matters as smart meter rollout requirements increase, consumer energy resources grow, and market rules place more value on visible, dispatchable flexibility across retailer portfolios.

How Intellihub helps

Services built for energy retailers

Supporting smarter energy retailer operations with reliable metering, clearer data, managed installations and flexible load control, helping teams improve service and respond to market change.

The outcomes

What energy retailers can expect

  • Reliable smart metering operations

    Retailers can access an end-to-end smart electricity metering service covering meter supply, installation, communications, data collection and asset management. Intellihub supports Metering Coordinator, Meter Provider and Meter Data Provider responsibilities in Australia, with operations aligned to relevant New Zealand metering obligations.

  • Better data for billing and customer service

    Smart meters provide interval data, remote services and automated data delivery into retailer and market systems. This helps retailers improve billing accuracy, reduce reliance on manual reads and give service teams clearer information when responding to customer needs.

  • Controlled installation

    Partner channel metering helps retailers coordinate new connections, meter exchanges and alterations through ASPs, electricians and builders. Intellihub manages retailer workflows, service order progression, installer dispatch and compliance support, reducing rework and coordination efforts.

  • Practical demand flexibility from hot water load

    Hot water control enables eligible electric storage hot water systems to be managed through compatible smart meters. Retailers can enrol sites, apply schedules, monitor relay status and power draw, and shift load in response to market signals or operational needs.

  • Support for VPP and consumer energy resource programs

    Intellihub supports VPP enablement by helping retailers connect and manage flexible energy resources, including hot water, batteries, solar PV, EV chargers and other controllable loads. Through Evergen, retailers can also operate mixed fleets of distributed energy resources, with monitoring, optimisation, control and reporting across connected assets.

  • Stronger readiness for market change

    Retailers are operating with more distributed energy resources, greater data requirements and increasing focus on flexible demand. Intellihub provides infrastructure, systems and operational support to help retailers meet market obligations while preparing for more active customer energy assets.

Find the right solution for your retail operations

Explore services tailored to your sector or connect with our team for further guidance.

Talk to our team Explore what we do

Not a business enquiry? If you have a question about your electricity meter or bill, visit our help centre or contact your energy retailer directly.