Our customers
Customers
- Electricity and water retailers
- Energy networks
- Commercial and Industrial businesses
- Embedded Networks
- Local Government
- Accredited Service Providers
Partners
- Meter suppliers
- Technology businesses
- Energy specialists
- Telecommunications providers
- Field service providers
Who we serve
Intellihub is an independent metering specialist that serves a broad range of retailers across the utilities sector.
We provide metering services to their household and business customers such as meter installations, remote reading, connections and disconnection and monthly billing. Our smart meters also help unlock new energy services and products.
Our meters give insights in real-time; optimise the home for solar, batteries and electric vehicles; and enable new services like demand response and virtual power plants and dynamic control of hot water.
We also work for energy distribution businesses who are turning to advanced smart utility infrastructure for new and innovative solutions to access data and manage the increasing two-way flow of renewable energy on the grid.
A growing number of large commercial and Industrial businesses and local government organisations are also turning to Intellihub to help power and grow their operations.
This includes businesses across the telecommunications, manufacturing, water utilities, retail and agriculture sectors.
We also service embedded network customers across different multi-occupancy buildings such as apartments, hotels, commercial premises or office buildings as well as accredited service providers who are licensed to install meters for new connecting customers.
Our partners
Intellihub is the only metering provider in Australia and New Zealand that provides a spectrum of world-leading meters from multiple global companies including EDMI, Landis+Gyr and Honeywell. This reduces our customers’ supply chain risk and supports innovative product development.
We also partner with several energy and technology companies that are developing new applications, products and services that support the transition underway across the energy sector.
We are proud to work with top tier telecommunications providers to ensure coverage for all of our customers across metropolitan, regional and remote areas.
Our metering services are delivered by technicians and support staff working for Field Service Providers across Australia and New Zealand.
They undergo strict and regular safety and quality assurance training, certifications and auditing.
Our customer focus
We believe that the customer experience when using our metering service matters. That’s why we developed our own new digital tool that makes it easier for customers to deal with us.
Our Tech Tracker service allows homes and businesses to book, prepare and track our metering technicians all via their smart phone. We believe in continuous improvement and listening to our customers – so we also ask for feedback and a rating for all our metering technicians.
Our multi-vendor approach to meters, cloud and edge computing platforms also means we can provide solutions to complex metering installations and arrangements.
